Return & Refund Policy

We take great pride in our strict quality control, but we understand transit issues can happen. Refunds or replacements are strictly reserved for the following scenarios:

• Damaged or Defective Items:

If your product arrives broken or leaking, please email our support team with clear images of the damaged items and your order information within 48 hours of delivery. We will immediately ship a replacement or process a refund.

• Do you accept returns or exchanges? 

All sales are final and we do not accept returns or exchanges. Due to cosmetic safety regulations and the clinical potency of our ingredients, personal care items cannot be restocked or re-sold once they leave our facility. We kindly ask all customers to review their orders carefully before completing their purchase. If you have any questions or concerns about a product or your skin type, please contact us prior to purchase, we are happy to help you select the perfect routine. 

• Product Concerns
  

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.