Product & Results

  • What specific conditions do your products treat?

Our curated clinic lineup specifically targets Keratosis Pilaris (KP/strawberry skin), severe body acne, rough uneven skin texture, and stubborn dark spot pigmentation.

  • How long does it take to see visible results?

Most clients report smoother skin texture within 7 to 14 days, with full clinical clearing of bumps and dark spots visible within a consistent 30-day routine.

  • Are these formulas safe for highly sensitive skin?

Yes, our selection focuses on advanced Korean formulas like Medicube and Illiyoon, which pair intensive chemical exfoliants (AHA/BHA) with soothing, skin-barrier-repairing ingredients like Cica and Urea. However, because our products contain highly active, clinical-grade ingredients, we strictly require all clients to perform a patch test before full application.

  • How do I properly perform a patch test?

Apply a small, dime-sized amount of the product to a clean, discrete area of skin (such as the inner forearm or behind the ear). Leave it on for 24 hours. If you experience any redness, burning, itching, or swelling, discontinue use immediately and rinse the area thoroughly. If no reaction occurs, it is safe to introduce the product into your full routine. 

  • What should I do if I experience skin irritation?

Mild tingling can be normal when first using high-potency acids like AHA or BHA. However, if severe redness, peeling, or burning occurs, stop using the product immediately, wash the area with cool water, and apply a gentle moisturizer like the Illiyoon Ultra Repair Cream to soothe the skin barrier.

  • Are the products sold on KitaQuin 100% genuine?

Absolutely. KitaQuin guarantees absolute authenticity by completely skipping domestic retail middlemen and sourcing every single batch directly from authorized distribution hubs in Seoul, South Korea.

Shipping

  • How long does shipping take?

Once processed, international air shipping takes an average of 5 to 15 business days to arrive directly at your door. 

  • Why are your products shipped directly from South Korea?

To guarantee 100% potency and absolute authenticity, we completely bypass domestic retail warehouses. Sourcing directly from the origin allows us to provide fresh, clinical-grade formulas at direct-to-consumer prices without boutique markups.

  • What happens if my package is delayed or lost in transit?

We ensure all clinical batches are securely packaged, but if an item is damaged during transit, we are here to make it right. Please kindly email our support team with clear images of the damaged items and your order information.

  • I have a missing or incorrect item, what should I do?

Contact us right away with your order number and a photo of the received items and shipping label. 

  • What if an item arrives damaged?

We will fix it immediately. Please kindly email our support team with clear images of the damaged items and your order information to claim a replacement.

  • Can I change or cancel my order after it has been placed?

Once confirmed, all orders are final. Our fulfillment is highly efficient, leaving a very limited window for changes. Reach out to Customer Support immediately; while modifications aren't guaranteed, we will do our best to assist you.

  • What if my package is delayed or lost?

KitaQuin is not liable for carrier transit delays. If a package is officially confirmed lost by the carrier, contact support with your order number if your tracking stops updating.

Orders & Payment

  • What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure checkout options through Shopify Payments.

  • When will my card be charged?

Your payment is charged immediately upon order confirmation.

  • Can I change my payment method after ordering?

No. Once an order is submitted, the billing method cannot be altered. 

  • Why was my payment declined?

Declines usually happen due to a billing address mismatch or security triggers by your bank. Double-check your billing details, or try completing your checkout using PayPal for an alternative secure authorization.

  • Will I receive a tracking number for my order?

    Yes, a secure tracking number will be generated and emailed to you automatically within 48 to 72 hours of your order being processed. You will be able to monitor your package end-to-end as it travels from Seoul to your doorstep.